Contact
Email support@hoodcleandue.com for checklist delivery help, receipt copies, account sign-in assistance, reminder updates, or eligible refund requests. We do not offer phone support, we do not collect phone leads, and we do not refer or dispatch local contractors.
Email is the only support channel
Support is handled by email at support@hoodcleandue.com. There is no phone line, no chat widget, and no contact form that asks for a phone number. Email keeps a written record of the request and the response, which is useful for order, delivery, and refund questions.
Write from the email address you used at checkout when your question is about an order. That lets support find the order without asking you to prove ownership. If you used a different address, include the checkout email in the message so the order can be located.
What to include in an order question
Include the email used at checkout, the order number if you have it, the plan name, and a short description of the problem. For a delivery problem, say whether the email arrived at all, whether the PDF attachment opened, and whether the account page shows the order. For a refund request, say whether the PDF was downloaded and whether a checklist or reminder email was received.
Do not send card numbers, full card details, or a photograph of a payment card. The site does not need them and email is not a secure place for them. If a payment question requires card-level detail, support will direct you to the payment processor's own support channel.
Checklist delivery problems
If the PDF email did not arrive, check the spam, promotions, and updates folders first. Search for support@hoodcleandue.com or for the word checklist. If your provider filters new senders, add the address to your contacts and request a resend from the account page.
If the account page shows the order but the download fails, try a different browser or a private window, and make sure the session is still active. If the problem continues, email support with the order number and the exact error text you see. A screenshot is helpful if it does not include card details.
Account sign-in help
The account uses a six-digit code sent to your email. If the code does not arrive, wait for the resend cooldown, check the address for typos, and look in the spam folder. The code expires after a short period, so request a fresh one if the old one has timed out.
If you bought as a guest, sign in with the same email you used at checkout. That is how the order is claimed and how the PDF appears in your account. If you used a different address, email support with both addresses and the order number so the account can be corrected.
Reminder changes and unsubscribe
Sign in at the account page to change a tracked date, update a kitchen label, or stop reminder emails. You can stop reminders without deleting your order history. The change applies to future reminders and does not refund a plan that was already delivered.
If you cannot sign in, email support from the address on the order and ask for the reminder change. Include the order number and the date you want to update. Do not ask support to set a legal deadline; the date is yours to choose.
Refund requests
Email support@hoodcleandue.com within seven days of payment if the PDF has not been downloaded and no checklist or reminder email has been sent. Include the checkout email and the order number. Support will confirm whether the order qualifies and process the refund to the original payment method.
After the PDF is downloaded or the first checklist or reminder email is sent, the charge is final. Annual plans can still be canceled before renewal to stop the next charge. The refund page explains the plan-by-plan rules so you can check your situation before you write.
Privacy and data requests
You can ask support to delete your reminder schedule or your account profile. The site completes the deletion within seven days while retaining the payment accounting records it is required to keep. Use the email address on the account so the request can be matched to the right record.
Do not include a government identification number, a card number, or other sensitive data in a support email. The request only needs the account email and a clear statement of what you want deleted or changed.
What support cannot do
Support cannot clean a hood, inspect a kitchen, issue a certificate, file a government form, quote a cleaning job, or recommend a local contractor. It cannot decide which NFPA 96 tier applies to a specific kitchen or override a local fire authority. Those questions belong with the cleaning company and the fire prevention office.
Support also cannot accept a phone call, make a sales call, or pass your contact details to a contractor. If your question is about a cleaning service, contact the company you are considering directly and ask for its scope, certificate, insurance, and suppression-service details in writing.
Writing a message that can be answered in one reply
A support message is easiest to answer when it names the order and the problem at the top. Put the checkout email and the order number in the first lines, then say what you expected and what happened. If the question is about a plan, name the plan. If it is about a reminder, give the date you entered and the date you want instead. That order lets support find the record before reading the rest of the message.
Attachments are optional. If you send a screenshot, crop it to the error or the order row and keep card details out of the frame. If the problem is a missing email, say which folders you checked and whether the account page shows the order. Those two details separate a delivery delay from a sign-in problem and save a round of questions.
What support will and will not do
Support can look up an order, explain a download, confirm a tracked date, submit an eligible refund to the original payment method, and begin a deletion request. Support cannot decide whether a kitchen complies with a local rule, classify a cooking operation, or say which code edition a fire department enforces. Those answers come from the cleaning company and the fire prevention office.
Every reply is written, so it can be kept with your records and forwarded to another manager. The site has no phone line, does not call back, and does not pass a support address or a phone number to a cleaning company. A message that asks for a contractor recommendation will get a reply saying that the site does not refer or dispatch anyone.
Reporting a page error
Not every message is about an order. If a sentence on a page no longer matches the source it cites, send the page address and the sentence to the same address. Corrections are handled by email, the same channel used for orders, and a correction is a separate matter from any purchase.
A content message does not need an order number or a screenshot. It needs the page address and enough of the sentence to find it. Do not include card details, sign-in codes, or identity numbers in any message, whether it concerns an order or a page.
How do I contact Hood Clean Due?
Email support@hoodcleandue.com. It is the only support channel. There is no phone number, chat widget, or contact form that collects a phone number.
How fast does support reply?
Support is handled by email. A message that includes the checkout email and the order number is easier to match to the right record and to answer without a follow-up question.
Can I get a receipt copy?
Yes. Email support from the checkout address and ask for a receipt copy. Include the order number if you have it so the order can be located quickly.
Can I change my reminder date by email?
Yes, if you cannot sign in. Email support from the address on the order with the order number and the new date. The account page is faster when you can sign in.
Can support recommend a cleaning company?
No. Hood Clean Due does not refer or dispatch contractors and does not sell leads. Hire a local cleaning company directly and confirm its scope, certificate, and insurance in writing.
What should I not send by email?
Do not send card numbers, full card details, photographs of a payment card, or government identification numbers. Support does not need them, and email is not a secure place for them.
How do I request a refund?
Email support within seven days of payment if the PDF has not been downloaded and no checklist or reminder email has been sent. Include the checkout email and order number. The refund page explains the full rule.
How do I delete my account data?
Email support from the account address and ask for the reminder schedule or account profile to be deleted. The site completes the request within seven days while keeping required payment records.
Choose your next step
For self-service help, begin with the account and delivery walkthrough or the common questions. For a refund request, check the eligibility and cancellation rules. For deletion of an account profile or reminder schedule, read the privacy process. Questions about equipment or local requirements are outside the digital product scope.