How Hood Clean Due works
You read the public-source notes on hoodcleandue.com for free. If you want the tailored PDF checklist, choose a personal plan ($19 once, $39/year, or $299 lifetime) or a multi-location plan ($149/year or $999 lifetime for up to 5 dates). We email your PDF within 5 minutes and send 30/7/1-day reminders on recurring and lifetime plans. Sign in at /account with a 6-digit email code to re-download PDFs or manage your tracked dates. We do not file forms, visit sites, or sell leads.
Sources read 2026-11-13; checked again 2026-11-14: Markel’s NFPA 96 summary · VentWash’s published visit range. Markel labels the four tiers as inspection intervals and cites NFPA 96 (2017). The price range is not a quote.
Step one: read the free source-linked pages
Start with the frequency guide if you need to understand the four NFPA 96 tiers, or with the certificate page if your question is about the tag, the report, or what to ask a cleaning company. Both pages are free, server-rendered, and cite the public sources with the date they were read. No account is required to read them.
The free pages are the research layer. They explain what the published summary says and where it comes from. They do not calculate a legal deadline for your kitchen and they do not promise an inspection result. If a local rule is stricter, the local rule wins. The pages give you the vocabulary for the conversation with your fire authority and your cleaner.
Step two: choose a plan and enter your details
The pricing page lists the personal and multi-location plans with the server-verified prices. Choose the plan that matches the number of kitchens or dates you need to track. The annual plan is selected by default because it includes reminders for one tracked date and can be canceled before renewal.
The checkout form asks for your email, the tier that describes your cooking, an optional last tag date, the next date you choose, an optional label for the kitchen or location, and the plan. The site does not ask for a phone number. It does not calculate a legal next date for you; you enter the date you want the reminder to follow.
Step three: complete checkout in the secure modal
When you submit the form, the site creates an order and opens a secure card payment modal on the same page. You complete the payment without leaving hoodcleandue.com. The card details are handled by the payment processor; the site does not see or store the card number.
If the modal cannot open, the page offers a manual recovery button rather than losing your entries. The checkout is designed to keep the form intact if a payment attempt fails or is closed. The order is confirmed only after the payment processor reports a successful charge.
Step four: receive the PDF by email
After payment confirmation, the site generates the tailored PDF and emails it from support@hoodcleandue.com. The normal delivery target is within five minutes. The email includes the PDF as an attachment, a one-time download link, and a link to the account page for future downloads.
The one-time link works once and then expires, which is why the account page exists. If the email is delayed, check the spam or promotions folder. If it is still missing, sign in with the same email address and download the file from your order, or write to support@hoodcleandue.com from the email you paid with.
Step five: sign in to your account
The account page uses a six-digit code sent to your email. There is no password to remember. Enter the code, and the site creates a secure session so you can see your orders, download your PDF again, and manage the dates you track.
If you bought before creating an account, signing in with the same email claims the earlier order automatically. That is why the checkout email matters: it is the key that connects the order to your account. Use the same address at checkout and at sign-in.
Step six: manage your next date and reminders
On the annual, lifetime, and multi-location plans, the account page lets you update the next date and the label for each tracked kitchen. The reminder emails fire 30 days, 7 days, and 1 day before the date you saved. They are calendar reminders, not legal notices or inspection appointments.
You can stop reminder emails at any time without deleting your order history. If you need to change the date after a cleaning visit, update it in the account so the next round of reminders follows the real schedule. The one-time plan does not include reminders.
What you get with each plan
The one-time plan delivers the PDF checklist for one kitchen and does not schedule reminders. The annual plan adds 30/7/1-day reminders for one tracked date and renews yearly unless canceled. The lifetime plan is a one-time charge for reminders and checklist updates for one date on this website.
The multi-location annual plan covers up to five dates and renews yearly. The multi-location lifetime plan covers up to five dates for a one-time charge. All plans include unlimited account re-downloads. Government fees and cleaning invoices are never included in any plan.
What you do not get
You do not get filing, a site visit, a contractor introduction, a phone call, legal or trade advice, or a government receipt. Hood Clean Due is an independent digital publisher. It does not clean, inspect, certify, or dispatch anyone, and it does not sell your email or checklist answers to contractors or lead brokers.
You also do not get a guaranteed inspection outcome. The PDF is a question list and the reminders use the date you enter. The condition of the kitchen, the work of the cleaning company, and the local code authority determine the inspection result, not this website.
Delivery troubleshooting
If the PDF does not arrive, check the spam folder first, then the promotions tab, then any email filter that might hold a message from a new sender. Add support@hoodcleandue.com to your contacts if your provider filters unfamiliar addresses. Sign in at the account page to download the file directly while you troubleshoot.
If the account code does not arrive, wait for the resend cooldown, check the address for typos, and try again. If the problem continues, write to support@hoodcleandue.com from the same email you used at checkout and include the order number if you have it. Do not send card details by email.
Refunds and cancellation in one paragraph
If the PDF has not been downloaded and no checklist or reminder email has been sent, you can request a full refund within seven days of payment. After the file is downloaded or the first email is sent, the charge is final. Annual plans can be canceled before the next renewal to stop future charges and reminders.
The refund page explains each plan in detail, including the lifetime and multi-location rules. Same-day upgrades pay only the price difference and follow the same final-sale rule once the upgraded file or entitlement is delivered. Support handles refund requests by email, not by phone.
Do I need an account before I buy?
No. You can check out as a guest with your email address. After payment, you can sign in with a six-digit code sent to the same email to manage your order and download the PDF again.
How long does delivery take?
The normal target is within five minutes of payment confirmation. The email includes the PDF attachment, a one-time download link, and a link to the account page. Delivery can be delayed by your email provider's filters.
What if I close the payment modal?
Your form entries stay on the page so you can try again. An order is confirmed only after the payment processor reports a successful charge. If you are unsure whether a charge went through, contact support before paying again.
Can I buy for more than one kitchen?
Yes. The multi-location plans cover up to five dates. The personal plans cover one kitchen. Choose the plan that matches the number of locations you need to track and manage.
Does the annual plan renew automatically?
The annual plan is a subscription that renews yearly unless canceled. You can cancel before the next renewal in your account or by emailing support. Cancellation stops the next charge and future reminders.
Can I get a refund after downloading the PDF?
No. Once the PDF is downloaded or the first checklist or reminder email is sent, the charge is final. The seven-day refund window applies only before delivery. The refund page explains the details.
Is the PDF customized to my kitchen?
The PDF includes the tier, label, and next date you enter, along with the standard question list. It is tailored to your inputs, but it is not a legal document or a certificate. You still hire and pay the cleaning company.
Do you offer phone support?
No. Support is by email at support@hoodcleandue.com. The site does not collect phone numbers, does not make sales calls, and does not refer contractors.
Choose your next step
Before entering a date, review the inspection categories with the relevant local contact. Then check the PDF contents and plan capacity to decide whether the service fits. The account and delivery FAQ explains used download links, and the refund policy explains the effect of delivery on an eligible request.