Refund Policy

The seven-day rule in plain English

The refund window is seven days from payment. It applies only while the product has not been delivered. Delivery happens when you download the PDF from the email or the account, or when the site sends the first checklist or reminder email. Once either event happens, the charge is final.

If you are unsure whether the product was delivered, check the account for the order and contact support with its reference. Support can investigate the delivery record and any technical failure. You do not need to buy again to report a missing file.

How to request a refund

Email support@hoodcleandue.com from the address you used at checkout. Include the order number if you have it, the plan name, and a short statement that you have not downloaded the PDF and have not received a checklist or reminder email. Support will confirm eligibility and process the refund to the original payment method.

If a payment dispute is already open, tell support so the same charge is not handled through conflicting processes. Do not send card numbers or sign-in codes. This support process does not change any rights available under applicable law.

Annual plan cancellation

The $39 yearly plan can be canceled any time in your account or by emailing support@hoodcleandue.com. Cancellation stops the next renewal charge and future reminder emails. It does not refund a billing period in which we already emailed the checklist or a reminder.

Cancellation is not the same as a refund. If the current period has already delivered the product, the charge for that period is final. If you cancel before the next renewal, the next charge does not happen.

Lifetime plan

The $299 lifetime plan is one charge for reminders and checklist updates on this website only, for the single date you entered. After we send the checklist or a reminder, the sale is final. You can still stop future emails. Stopping emails does not refund the $299.

Lifetime access lasts while this website operates. If we stop operating this website, we email you the last complete checklist you were entitled to, including the multi-location version when covered by your plan. We do not refund unused future years.

The lifetime plan is a one-time purchase, not a prepaid subscription with a refundable balance. Stopping future emails is always available in the account, and it is a separate decision from the charge for the purchase itself.

Multi-location plans

The $149 yearly multi-location plan covers up to 5 dates on this website and can be canceled any time before the next renewal. The $999 plan covers up to 5 dates on this website. Dates above that limit are not added automatically.

The lifetime multi-location plan is one charge. The same final-sale rule applies after the first checklist or reminder email. If you need more than five dates, contact support before buying so the plan matches the number of locations you manage.

Same-day upgrades

A same-day plan upgrade is charged only for the difference between the two plans. The server calculates that difference; the browser does not send an amount.

If an upgrade payment fails, the original order remains in place. If you are unsure whether an upgrade completed, check the account page before paying again. Support can confirm the order state if the page is unclear.

Processing time

Refunds are sent to the original payment method. The exact posting time is controlled by the bank, not by Hood Clean Due. Support can confirm when the refund was submitted, but cannot make the bank post it faster.

If the credit has not appeared, contact support with the order number and the date the refund was confirmed. Do not send card details; support only needs the order reference.

What is not refundable

Government fees, permit costs, contractor bills, suppression service, and repairs are not part of the product and are not refundable by Hood Clean Due. The site does not collect those amounts and does not pay them on the buyer's behalf.

A delivered PDF is also not refundable, even if the buyer later decides not to book a cleaning visit or not to use the reminder. The product is the digital file and the reminder service, not the outcome of a cleaning or an inspection.

Before you send the request

Three facts decide a refund request: the payment date, whether the PDF was downloaded, and whether a checklist or reminder email was sent. Check the payment date against the seven-day window, then open the account with the checkout email and confirm the order is listed. If the order is there and neither delivery event happened, send the request with the order number and the plan name.

If a download link failed to open, say so in the message and ask support to check the delivery record. Do not assume a failed attempt counted as a download, and do not buy a second plan while the first order is unresolved. Support can explain what the order record shows before a new payment is made.

What a refund does not change

A refund returns the amount paid for the digital plan. It does not cancel a cleaning invoice, a government fee, a permit, or a suppression service, because the site never collected those amounts. It also does not withdraw a service record that a cleaning company already issued. Those items stay with the company or the agency that provided them.

On an annual plan, a refund and a cancellation are separate actions. A refund returns a charge that was made before delivery within the window. A cancellation stops the next renewal and future reminders, and it leaves the current period in place when the checklist or a reminder was already emailed. Doing one does not do the other, so a request can mention both.