FAQ
Hood Clean Due sells digital checklists and date reminders. The source notes were read on 2026-11-13; local requirements and the linked sources control.
Sources read 2026-11-13; checked again 2026-11-14: Markel’s NFPA 96 summary · VentWash’s published visit range. Markel labels the four tiers as inspection intervals and cites NFPA 96 (2017). The price range is not a quote.
The questions below cover the product, delivery, the account, billing, and the limits of what this site does. Each answer is written to stand on its own so you do not have to open another page to understand the basics. The linked pages go deeper on the frequency rules, the certificate questions, and the plans.
If your question is about a specific kitchen, a local code, or a cleaning quote, the answer belongs with your fire authority or the cleaning company you hire. This site can explain the published summary and help you organize the conversation, but it cannot decide a local rule or inspect a property.
What this site sells and what it does not
Hood Clean Due sells a digital PDF checklist and, on recurring plans, scheduled reminder emails. The PDF is built from the tier, label, and next date the buyer enters. The reminders use the date the buyer chooses and arrive 30 days, 7 days, and 1 day before it. The product is delivered by email and can be downloaded again from the account.
The site does not sell cleaning, inspection, certification, government filing, contractor referral, or phone support. It does not collect government fees or pay contractor bills. A buyer still hires a local cleaning company and confirms the local rule with the fire authority. The free pages explain the published summary; the paid PDF organizes the questions.
How the free pages and the paid PDF fit together
The free pages are the research layer. The frequency guide explains the four NFPA 96 tiers as summarized by Markel and cites the source with the read date. The certificate page explains what the tag or report should contain and which questions to ask the company that cleans the system. Both pages are server-rendered and require no account.
The paid PDF is the working layer. It puts the tier, the next date, and the certificate questions on one printable page. It adds a note that fire-suppression service is separate and a note that staff wiping is not a certificate. The PDF is not a government form and does not make a kitchen compliant by itself.
Delivery, accounts, and the five-minute target
After payment confirmation, the site generates the PDF and emails it from support@hoodcleandue.com. The normal delivery target is within five minutes. The email includes the PDF attachment, a one-time download link, and a link to the account page. If the message is filtered, the account page is the fallback.
The account uses a six-digit code sent to the buyer's email. There is no password. Signing in with the checkout email claims the order automatically. From the account, the buyer can download the PDF again, view the order history, update a tracked date, or stop reminder emails without deleting the order.
Billing, renewals, and plan limits
The one-time plan is a single charge and does not schedule reminders. The annual plan renews yearly unless canceled before the next renewal. The lifetime plan is a one-time charge for the single date entered on this website. The multi-location plans cover up to five tracked dates, and dates above that limit are not added automatically.
Same-day upgrades may be available on the same UTC day as the original purchase, and the buyer pays only the server-calculated difference. Refunds are available within seven days only if the PDF has not been downloaded and no checklist or reminder email has been sent. After delivery, the charge is final.
What exactly is Hood Clean Due?
Hood Clean Due is an independent digital publisher at hoodcleandue.com. It publishes free source-linked notes about commercial hood cleaning and sells a tailored PDF question list with optional reminder emails. It is not a cleaning company, a fire marshal, NFPA, or an insurer.
What is the main thing the free pages answer?
The free pages explain the four NFPA 96 frequency tiers summarized by Markel and the questions to ask a cleaning company about the certificate, the tag date, the scope of the visit, and the separate fire-suppression service. They cite the source links and the read date.
How do I buy the PDF?
Open the pricing page, choose a plan, enter your email, tier, next date, and optional label, then complete the secure card modal on the same page. The server verifies the plan and price. No phone number is requested.
What is in the PDF?
The PDF contains the tier you selected, the next date you entered, the questions to ask the cleaner, a note that suppression is separate, a note that staff wiping is not a certificate, and a disclaimer that the site does not issue a certificate or send a cleaner.
How fast is delivery?
The normal target is within five minutes of payment confirmation. The email comes from support@hoodcleandue.com and includes the PDF attachment, a one-time download link, and an account link for future downloads.
What if the email is missing?
Check spam and promotions first, then sign in at the account page with the same email and download the PDF from your order. If you still need help, write to support@hoodcleandue.com from the email you paid with.
How does account sign-in work?
The account uses a six-digit code sent to your email. There is no password. Enter the code to create a secure session, view your orders, download the PDF again, and manage your tracked dates. The code expires after a short period.
Which plans include reminders?
The annual, lifetime, and multi-location plans include reminders 30 days, 7 days, and 1 day before the date you enter. The one-time plan includes the PDF only. Reminders are calendar aids, not legal notices or inspection appointments.
Can I change a tracked date?
Yes. Sign in at the account page and update the date. The reminder schedule follows the date you save. You can also stop reminder emails without deleting your order history.
What is the refund rule?
If the PDF has not been downloaded and no checklist or reminder email has been sent, you can request a full refund within seven days of payment. After delivery, the charge is final. Annual plans can be canceled before renewal.
Does Hood Clean Due clean, inspect, or certify?
No. It does not clean hoods, inspect kitchens, issue certificates, file forms, dispatch contractors, or sell leads. It publishes notes and sells a digital question list. The cleaning company and the local fire authority handle the physical work and the rule.
Is the price on the page the final price?
The server verifies the plan and price when the order is created, and the checkout shows the amount before you pay. The price covers the digital product only. Cleaning visits, government fees, permits, suppression service, and repairs are separate.
Choose your next step
For the technical distinction behind the table, read the inspection frequency guide. For the actual questions in the paid document, read the certificate checklist guide. For a missing order or an expired link, use the support steps. The pricing comparison remains the place to check the current plan and billing arrangement.